Privacy of personal information is an important principle to Goreway Physiotherapy and Rehabilitation Centre. We would collect, use and disclose personal information responsibly and only to the extent necessary for the services we provide. We take measures to ensure the privacy and confidentiality of that information.
Personal information is information about an individual, Personal information includes information that relates to the personal characteristics (age, gender, address, phone number), their health (health history, health conditions, treatments received, etc.), or their activities and views (e.g., religion, politics, opinions). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.
Goreway Physiotherapy and Rehabilitation Centre collect, use, and disclose personal information like all other health clinics in order to serve our clients. We collect information about the health history, family history, physical condition, function and social situation in order to help us assess their health needs are, to advise them the options and then to provide the health care they choose to have. The second primary reason for collecting this information is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that may occur over a period of time. It would be very rare for us to collect information without the client’s express consent, but this might occur in emergency or impractical to obtain consent.
For members of general public, our primary purpose for collecting personal information are to provide notice of special events (e.g. a seminar or workshop) or to make them aware of clinic services in general or our clinic in particular. For people who are employed / contracted to do work for us our primary purpose for collecting information is to ensure we can contact them in future (e.g. for new opportunities) and for necessary work related communication (e.g. pay checks, Tax receipts).
The most common examples of using personal information for non-treatment purposes are as follows;
PROTECTION OF PERSONAL INFORMATION
RETENTION AND DESTRUCTION OF PERSONAL FORMATION
We keep our clients paper files for at least ten years to ensure that we can answer any questions you might have about our services provided and for our own accountability, after which time they are systematically destroyed by shredding, We destroy electronic information by deleting it and when the hardware is discarded, we ensure that the hard drive is physically destroyed.
You can look at your information
With some exception the patient have the right to view your files and personal information. Often all you need to do is ask, we can help you identify records you need and also help you to understand any information you do not understand (e.g. short forms, etc). We will ask you to put your request in writing and we reserve the right to charge a nominal fee for such requests.
If we are unable to give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information, if we do not agree that we have made a mistake, we still agree to include in our files a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.
If you have a question
Our information officer Mr. Sridhar Krishnaswarni can be reached at:
Goreway Physiotherapy & Rehabilitation Centre
7330, Goreway Drive, unit 20, Mississauga. ON
Tel: 905 612 8222. Fax: 905 612 8752
Every attempt will be made to answer any questions or concerns you might have.
If you wish to make a formal complaint about privacy policies, you make it in writing to the information officer. He or his delegate will acknowledge receipt of your complaint and make certain that is investigated promptly and you will be provided with a written response.
If you have a concern about the professionalism or competence of our services or any of our staff we would ask you to discuss those concerns with us. If we cannot satisfy your concern you are entitled to make a complaint to the appropriate regulatory body. The contact information is provided below:
College of Physiotherapists of Ontario
College of Massage Therapists of Ontario
For general inquires:
Information and Privacy Commissioner of Canada